We hope that you enjoy every purchase you make from Patience & Gough. However, if you are not completely satisfied with a particular item, we are happy to start processing a refund if you contact us and let us know your reason for return within 10 days of you receiving your item.
We require the item to be shipped back to us within 30 days after delivery. As soon as we receive the item we will issue a full refund.
Please note that unless the item has been damaged in transit, the customer is responsible for the delivery costs of the returned item. Your card will be refunded the full amount for the item upon receipt of the goods back to us. If you would like us to arrange the collection and delivery of the item back to us, we will minus these costs from your total amount refunded.
We do not offer returns of items that have been designed by the client, or commissions that have been specifically designed by the client unless the item is faulty or damaged.
We do offer a repair service, if you damage an item yourself and would like us to repair it, please contact us to arrange a collection. The cost of repair is the buyers responsibility unless the item has arrived damaged upon arrival. Due to the nature of our products and the fact that they are antique, we are unable to offer a warranty as the product is not "new". However, if you find a fault in a finish or material that we have applied, please get in touch and we can discuss how to rectify any problems. In 8 years of furniture restoration and refinishing we have never had any complaints so far.
If you wish to make a return which is past the 30 days return period, we offer clients up to 90 days to return the item for store credit, as long as the item is shipped back to us within 90 days and is in the same condition it arrived in, without damage.
We like to deal with returns on a personal and case-by-case basis so please do get in touch and we will be sure to try and reach an agreement that suits all parties.