Customer care
Frequently asked questions
Patience & Gough is an independent design house in Windermere, in the Lake District. We design printed and woven upholstery fabrics, marquetry furniture made to order, and interiors for houses across Cumbria. These are the questions we are asked most often.
Fabrics and samples
All our fabricsFabrics and samples
Recycled velvet, natural linen and silk, printed and woven for upholstery and curtains.
What animal print fabrics do you make?
Three tiger patterns, Panthera, Tora and Penrose Prowl, in 24 colourways. Each began as a hand-drawn illustration and is printed to order in Manchester on our recycled velvet or 100% natural linen.
Is it hard-wearing enough for upholstery?
Yes. The recycled velvet is rated to 40,000 Martindale rubs, which suits sofas and dining chairs in everyday use, and it is CAL117 certified for the USA. The linen is rated to 20,000 rubs, better for headboards, occasional chairs, cushions and curtains.
Which scale should I choose?
Each pattern comes in three scales. Choose small for dining chairs and cushions, and medium or large for headboards, sofas and curtains, where the animals have room to read.
How quickly will it arrive?
Every length is printed to order and dispatched within 10 to 12 days, as one continuous length. Samples are dispatched in 3 to 5 working days.
How do I order samples?
Tell your studio contact the project, the patterns and the grounds you are considering, and we will send a considered selection of fabric, veneer and metal samples.
Can you match a paint colour or a swatch?
Yes. Send a paint reference, a swatch or a photograph with your share link, and we match the colours before we print.
How much do custom colours cost?
A flat £50 design fee per pattern. The sample metre, and any further sampling, is charged at the full price of the fabric, or your trade rate.
Furniture and commissions
All our furnitureFurniture and commissions
Marquetry cabinets, sideboards, tables and pieces made to order or designed for you.
What does bespoke mean at Patience & Gough?
A bespoke piece is designed from the start for you and the room it will live in: its dimensions, form, materials, pattern and hardware are all decided with you, not chosen from a list. You can also begin with one of our existing designs and change it, which is often the quickest way to something entirely yours.
How long does a piece take?
Every piece is made to order. Allow around 12 to 16 weeks once finishes are confirmed; headboards and wall panels take 6 to 10 weeks.
Can I change the size, veneers or metal?
Yes. Every piece can be made in another size, in light or dark veneer palettes from more than 555 veneers, and with brass, nickel, copper or bronze metalwork. We send samples before anything is made.
How are commissions priced?
Each commission is quoted on its design, size, materials and the work involved. The choice of veneer, marquetry, stone and metal all affect the price, so if you share a budget range we can suggest options that work within it. Our quotes set out everything that is included.
Where is it made?
Designed in our Windermere studio and made by hand in one of the Sultan of Oman’s respected furniture workshops. Headboards are upholstered in England. Fitted cabinetry for our interior projects is made by trusted local makers.
Can I see a piece before I buy?
Every piece is made to order, so most are not on display. We send samples of the veneers, metals and finishes first, so you can see them in your own light before we begin. The Panthera Totem and Panthera Side Table can be viewed by appointment at the Bert Frank studio on Farringdon Road, London, and we have an ex-display Panthera Tambour Sideboard in stock.
What is marquetry?
Marquetry is a picture or pattern made from thin sheets of veneer, cut and fitted together by hand like a jigsaw, then laid onto a surface. We add metal overlay and mother-of-pearl to the same surface.
How do I start?
Tell us about the piece, how it will be used and the space it needs to fit. Photographs, sketches, rough dimensions, references and a budget range all help, but you do not need a finished design. Use the brief below, email info@patience-gough.com or call +44 7472 697363. Your first design consultation is complimentary.
Buying and delivery
Delivery and returnsBuying and delivery
How to order, and how pieces reach you in the UK and abroad.
How do I buy?
Choose Enquire on any piece. We confirm the finish, size and delivery with you, then send a pro forma invoice. Staged payments are welcome, and nothing is made until you approve.
Do you deliver worldwide?
Yes. Pieces arrive fully assembled and crated. Delivery is quoted when your piece is ready, and white-glove installation is available as a separately priced service, in the UK and abroad.
Will a large piece fit through my door?
Tell us your access and we will check. Pieces arrive fully assembled and crated, so we confirm measurements and routes before production.
How is it delivered?
Every piece is crated for travel and arrives fully assembled. Standard delivery is to your door; white-glove delivery and installation, with the piece carried in, unpacked, levelled and installed, is available as a separately priced service. Delivery is quoted with your pro forma.
Interior design
Interior designInterior design
Whole houses and single rooms, designed in Windermere for homes across Cumbria.
How much does an interior designer cost?
Our fees are hourly and agreed at the outset.
How long does a project take?
A simple room can take a few weeks from design to installation. A whole home can take months, or longer for large renovations. Bespoke pieces and specialist finishes add time. We give you a schedule at the start.
Can you work with my budget?
Yes. As the design develops we prepare a fully costed schedule of furniture, lighting, fabrics and finishes, so you understand the investment before anything is bought, and we put the budget where it makes the most difference.
Do you work outside the Lake District?
Our interiors are hands-on, so we work across the Lake District and Cumbria with craftspeople we know well. Our furniture, fabrics and marquetry go worldwide.
Do you have a house style?
No. We have a strong eye for craft, pattern and materials, but every scheme is built around the people who live in it and the building itself.
Trade
Trade accountsWho can apply for a trade account?
Interior designers and decorators, architects, yacht and hospitality designers, developers, retailers and other professionals who buy or specify on behalf of clients. If you are unsure whether you qualify, apply and tell us about your work.
How does the trade discount work?
Trade discounts are order based, so the discount reflects the size and scope of each order across furniture and fabrics. Your studio contact confirms pricing on every quotation.
What are your lead times?
Fabrics are printed to order in England and typically dispatched within 10 to 12 days. Marquetry furniture is made to order in 12 to 16 weeks. Commercial orders generally take 8 to 16 weeks, depending on quantity and specification.
Do you supply drawings and technical information?
Yes. We provide dimensioned drawings, finish details, imagery and fabric information for specification and client presentations. Tell us what your project needs.